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Our Policy for Returns and Refunds

RETURN POLICY

Last updated November 30, 2018 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at modernwalldecoration@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Modern Wall Decoration

Attn: Returns

Europe:

Hamerstraat 78

9000 Ghent

Belgium

USA:

2704 Handley Ederville Rd, Fort Worth

TX 76118

United States

Singapore:

RMA #

16 Sandilands Road

Singapore, 546080

Singapore

Please note, you will be responsible for all return shipping charges (if our goods are damaged or don't arrive at the promissed time you will get a full refund, and you don't need to send the products back. Just send us a picture by e-mail). We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least sixty (60) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

modernwalldecoration@outlook.com